Shipping policy
Shipping & Tax Policy
Last updated: January 2026
Shipping Information
We currently ship from Canada to select international destinations.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
Shipping rates and estimated delivery times are calculated at checkout and vary by destination.
Canada
-
Standard Shipping: 3–9 business days
-
Free shipping on orders over the posted threshold (where applicable)
Europe & International
-
Standard International Shipping: Estimated delivery times are shown at checkout
-
Tracking is provided on all international orders
Delivery times are estimates and may vary due to customs processing or carrier delays beyond our control.
Taxes & Duties
Canada
Applicable sales taxes may be applied at checkout based on your shipping address.
International Orders (Including Europe)
For international orders, taxes, VAT, customs duties, and import fees are not collected at checkout.
These charges, if applicable, are:
-
Determined by your local customs authority
-
The responsibility of the customer
-
Payable upon delivery
Be Resilient is not responsible for delays or additional charges incurred during customs clearance.
Customs & Import Fees
International shipments are sent Delivered Duty Unpaid (DDU).
This means your local customs office may require payment of import duties, VAT, or handling fees before releasing your package.
We recommend checking with your local customs authority for more information before placing an order.
Undeliverable or Refused Packages
If an order is refused due to unpaid duties or customs fees and returned to us:
-
Original shipping costs are non-refundable
-
Return shipping costs may be deducted from any refund issued
Questions
If you have any questions about shipping or taxes, please contact us at: